Product Returns

There is a 14-day return policy. You have 14 days after

receiving your item to request a return.

To be eligible for a return, your item must be in the

same condition that you received it. It must be unused and

still in its original packaging. All our decks come shrink

wrapped, once opened the item is not eligible for

refund.

To start a return, you can contact us at orders@eroticgamenight.store. If your return is accepted, the customer is liable to pay and arrange the return shipping. 

Items sent back to us without first requesting a return will

not be accepted.

Damages and issues

Please inspect your order upon reception and contact us

immediately if the item is defective, damaged or if you

receive the wrong item.

Exceptions / non-returnable items

We will accept returns of incorrectly ordered item or

damaged cards. Please note there are no refunds

on any digital products sold.

Refunds

We will notify you once we've received, restocked and

inspected your return, and let you know if the refund was

approved or not. If approved, you'll be automatically

refunded on your original payment method. Please

remember it can take some time for your bank or credit card

company to process and post the refund too.

Cancellations

All requested order cancellations before the order has been

dispatched will be subject to a cancellation fee of 20%. This

is to cover all admin costs, restocking and process fees

involved in the transaction.

Returned Goods

*please note, we are not liable for any customs or import

duties the destination countries may demand. It is the

responsibility of the buyer to research before purchasing.

If your order is returned to the warehouse due to the

address being incorrect or uncollected from customs, we

will ask you to pay the returns charge and shipping cost

required to resend it.

If, for whatever reason, you refuse the customs fee and the

parcel is returned back to us a shipping and handling fee

may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs

fees, we recommend contacting your local customs office

for more info before placing your order!